INFOSYS IS HIRING VARIOUS PROCESS EXECUTIVE (CHAT PROCESS), HR HELP-DESK ASSOCIATE AND CUSTOMER SUPPORT EXECUTIVE POSTS
Infosys Recruitment 2024 presents opportunities for various positions, including chat process executive, HR help desk associate, team lead, and customer support executive. Prospective candidates are encouraged to submit their applications by May 12, 2024. Detailed information regarding Infosys recruitment, such as vacancy listings, salary specifics, application fees, selection procedures, educational requirements, results, age criteria, and additional relevant details, can be found below.
Job Location for Infosys Recruitment 2024: Candidates applying for the team lead position will be expected to work remotely and in the office, adhering to a hybrid work model with the office in Mangalore. In contrast, candidates seeking roles as chat process executives or customer support executives will find their positions based in Pune. Similarly, candidates interested in the HR helpdesk associate position will have their job location in Bangalore.
Number of Vacancies:There are numerous vacancies available.
Name of Vacancies and Number of Posts: The following list details the positions along with the corresponding number of vacancies:
- Chat Process: Executive
- Customer Support Executive
- HR Helpdesk Associate
- Team Lead
Responsibilities of Process Executive (Chat Process) and Customer Support Executive:
- Proficiency in addressing inquiries using voice-based capabilities related to VPN, drivers, driver installations, and active directories.
- Comprehensive support expertise in operating systems spanning diverse platforms and fundamental networking and cloud computing principles.
- Familiarity with productivity applications such as the Microsoft Office suite.
- Willingness to work in a 24/7 environment, including on-site work.
- Ability to resolve client concerns via calls, chat, and email.
Responsibilities of Helpdesk Associate: -Address inquiries concerning employee compensation, benefits, corporate policies, and other HR-related matters.
- Document each query meticulously using the mailbox or case management system.
- Make effective use of existing resources.
- Interpret policies and clarify procedures as needed.
- Process changes in employment data.
- Handle escalated concerns from employees, HR professionals, and HR managers.
- Identify trends and significant query volumes that could signal broader organizational concerns.
- Adhere to service-level agreements.
Salary/Pay and Grade Pay: For the Process Executive (chat process) and Team Lead positions, the salary is approximately Rs 23,300. In contrast, for Customer Support Executive and HR Help Desk Associate roles, the monthly salary is around Rs 38,500. For more detailed salary information, please refer to the official notification.
Age: Candidates must be at least 18 years old for this recruitment. There is no specified upper age limit for this recruitment.
Educational Qualifications: The educational requirements for the specified positions are as follows:
- Process Executive/Customer Support Executive/Team Lead: A bachelor's degree in any field.
- HR Associate: A bachelor's degree in any field and at least two years of relevant experience.
Knowledge and Skills Required
- Strong communication and analytical abilities
- Proficiency in operations
- Expertise in proposal management
- Skilled in navigating diverse computer applications
- Effective time management to enhance customer interactions
- Proactive approach to tasks
- Proficient problem-solving and quick decision-making for independent customer issue resolution
- Comfortable with office-based work environment
- Ability to swiftly grasp and apply process knowledge
Selection Method: In the Infosys recruitment process, candidates will undergo selection based on shortlisting or assessment tests, followed by a telephonic or in-person interview. Upon shortlisting candidates based on their qualifications, they will receive notifications through their registered mobile number or email address.
Work Experience: Candidates for chat process executive, customer support, and team lead must possess prior work experience. Both freshmen and individuals without experience are welcome to apply for these roles.
How to Apply: All eligible and interested candidates must submit their applications online via the official website or the provided link below.
Click Here to Apply Online for Team leads
& Click Here to Apply Online for Process Executive (Chat Process)
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Click Here to Apply Online for Customer Support
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Candidates are required to register online and submit their applications exclusively through online channels. Any submissions made offline will be promptly rejected.
Last Date for Submitting the Application Form: All candidates must submit their applications on or before the specified deadline of December 5, 2024. Submissions must be submitted before this date to be accepted.
Application Fee: Applicants are advised that no application fees are required for recruitment. Legitimate recruiters do not request payment for interviews or job offers. Should you encounter such requests via calls or emails, exercise caution, as this may indicate a potential job scam.
Important Note: Applications submitted after the specified deadline will not be considered under any circumstances. Incomplete or tardy submissions lacking the necessary enclosures will be promptly declined without further explanation or correspondence. All application forms must be submitted before the stipulated deadline, as belated or incomplete submissions are subject to rejection.